Privacy and Your Rights

Privacy

Under the provisions of the Health Information Privacy Code 1994 there is a requirement  for us to collect and store information about each patient to help provide good and safe treatment. It is mandatory for us to send certain health information to other organisations such as the Ministry of Health.

Your medical records will be kept secure and only be accessed by authorised personnel. By law we must retain your health records for ten years. You, as a patient, have the right of access to your notes during this time. Requests for access to your notes should be made through our Privacy Officer.

Taking Photos, Videos or Audio Recordings

During your visit to Kensington Hospital, we kindly ask that you do not take any photos, videos or voice recordings.

Your Rights

As a health consumer you are protected by the Code of Health and Disability Services Consumers’ Rights. You will find more information about this throughout the hospital. We encourage you to be actively involved in decisions about your care and will keep you fully informed at all times.

For more information, visit hdc.org.nz.

Advocacy

Access to the Health & Disability Advocacy Service, a free and confidential service, is available by calling 0800 555 050 or visiting advocacy.org.nz.