Patient Information

Northland is at ORANGE on the Governments Traffic Light Protection Framework

  • Kensington Private Hospital is admitting patients regardless of their vaccination status.
  • Patients will receive a Rapid Antigen Test at the Hospital when they are admitted.
  • Patients are allowed 1x designated visitor for the entirety of the Patient’s stay with us.
  • Children are only allowed to visit under exceptional circumstances.
  • Visitors must wear a mask at all times whilst in the hospital and stay within the patient’s room.

We follow Ministry of Health guidelines. For more information, please visit their website –  www.health.govt.nz.

Pre-operative Covid-19 Patient Testing & Screening

Admission Process

  • On arrival you can be dropped off at the Reception. If you require assistance, please ask one of our staff.
  • Before you can be admitted you will be required to go through the screening process at the main reception area. You will be asked screening questions before you are allowed to enter.
  • Please use the QR scanner or the manual registration book prior to screening and use the hand sanitiser.
  • You will be required to wear a hospital grade mask at all times in the public areas of the hospital. We do have hospital grade masks available at the screening desk if you require one.
  • Once you have gone through the screening process and checked in at the reception desk, you will be met by a staff member who will perform a Rapid Antigen Test (RAT) on you. This test is much less invasive than the PCR tests. You will then be shown where to wait while awaiting the results which takes 15 minutes.
    • If you receive a positive result, you will be directed to the Community Testing Station to have a PCR test and will be required to self-isolate until you receive the results. We will provide you with documentation to the give to the staff at the testing station which will then ensure that your test is processed as a priority.
  • Your Specialist and your Anaesthetist will come and see you prior to your surgery.

Please don’t arrive at the hospital if you are feeling unwell or have any of the following respiratory infection symptoms:

  • new or worsening cough
  • sore throat
  • shortness of breath
  • head cold symptoms (runny nose, sneezing, nasal drip)
  • nausea, vomiting or diarrhea
  • muscle aches or fatigue
  • loss of the sense of smell
  • a fever

If you do develop any of these symptoms stay at home and call our admission team on
09 437 9080 option 1

While you are in Our Care

  • Your safety and wellbeing will be our top priority, and our nurses and specialists will adhere to strict hygiene and infection prevention control protocols.
  • Free Wi-Fi is available for all patients and we encourage you to stay in touch with your loved ones using your own personal devices.
  • Our team are here to support you and make your stay as comfortable as possible. Please don’t hesitate to reach out to them at any time.

Personify Care – Online Admission

Personify Care is our online system which allows you to complete your admission form and provides a messaging platform for nurses to get you ready for your admission and for you to communicate any health concerns.

  • Log into your Personify Care account 3 days prior to your admission to make sure you receive important messages such as your Admission Time.

Register for Personify Care      Login to Personify Care

If you need help with your Personify Care account, click this chat button:  and write your message. The Personify team will be happy to assist with technical problems.

Tips for Taking Care of Yourself

Know your IV Lines

If you have an intravenous (IV) line or cannula, know why you have it, how it should feel, the risks involved, and what you can say to prevent problems.

Click here for details.

Our Facilities and Services

Meals

Our dedicated kitchen provides healthy choices. Inpatients will be asked to select from the varied menu each day. Our menus include diabetic, vegetarian and gluten free options. If you have any dietary needs please provide details to your nurse on the day of your admission.

Free WiFi

Stay connected with our free WiFi services which are available throughout the hospital. Passwords are available from reception and the nursing staff.

Newspapers

The NZ Herald is available daily.

Smokefree

Kensington Hospital is a smoke free site. For support and advice on smoking cessation, contact Quitline by phoning 0800 778 778 or visiting quit.org.nz.

Physiotherapy

Your Surgeon/Specialist will request this if necessary. The service is provided by independent contractors and is invoiced separately. If you require information regarding the cost of this service please check with the Physiotherapist or your Nurse.

If you require ongoing physiotherapy after your return home, our Physiotherapists can arrange a referral to a local physio or one of your choice.

Support Services

Please advise us of details on any cultural, spiritual or communication needs to help us prepare for your hospital admission.

Before you come to Hospital