Patient Information

Covid-19 Patient Testing & Screening

We are no longer doing Covid-19 Rapid Antigen Tests (RATs) on all patients prior to admission. If you have symptoms when you arrive for your admission, the team will do a test to ensure you do not have an active Covid-19 infection. If you return a positive test result, your surgery will need to be deferred.

Please don’t arrive at the hospital if you are feeling unwell or have any of the following respiratory infection symptoms:

  • new or worsening cough
  • sore throat
  • shortness of breath
  • head cold symptoms (runny nose, sneezing, nasal drip)
  • nausea, vomiting or diarrhea
  • muscle aches or fatigue
  • loss of the sense of smell
  • a fever

If you do develop any of these symptoms stay at home and call our admission team on
09 437 9080 option 1

While you are in Our Care

  • Your safety and wellbeing will be our top priority, and our nurses and specialists will adhere to strict hygiene and infection prevention control protocols.
  • Should a patient in our care become symptomatic, or test positive for Covid-19, we have procedures in place to support and isolate that patient.
  • We are committed to ensuring you are able to continue to access our exceptional healthcare during this time. Our team are here to support you and make your stay as comfortable as possible. Please don’t hesitate to reach out to them at any time.

We follow Ministry of Health guidelines. For more information, please visit their website –

Personify Care – Online Admission

Personify Care is our online system which allows you to complete your admission form and provides a messaging platform for nurses to get you ready for your admission and for you to communicate any health concerns.

  • Log into your Personify Care account 3 working days prior to your admission to make sure you receive important messages such as your Admission Time.

Register for Personify Care      Login to Personify Care

If you need help with your Personify Care account, click this chat button:  and write your message. The Personify team will be happy to assist with technical problems.

Tips for Taking Care of Yourself

Know your IV Lines

If you have an intravenous (IV) line or cannula, know why you have it, how it should feel, the risks involved, and what you can say to prevent problems.

Click here for details.

Our Facilities and Services


Our dedicated kitchen provides healthy choices. Inpatients will be asked to select from the varied menu each day. Our menus include diabetic, vegetarian and gluten free options. If you have any dietary needs please provide details to your nurse on the day of your admission.

Free WiFi

Stay connected with our free WiFi services which are available throughout the hospital. Passwords are available from reception and the nursing staff.


The NZ Herald is available daily.


Kensington Private Hospital is a smoke free site. For support and advice on smoking cessation, contact Quitline by phoning 0800 778 778 or visiting


Your Surgeon/Specialist will request this if necessary. The service is provided by independent contractors and is invoiced separately. If you require information regarding the cost of this service please check with the Physiotherapist or your Nurse.

If you require ongoing physiotherapy after your return home, our Physiotherapists can arrange a referral to a local physio or one of your choice.

Support Services

Please advise us of details on any cultural, spiritual or communication needs to help us prepare for your hospital admission.

Before you come to Hospital