Patient Satisfaction and Feedback

Our objective is to provide excellent service and care. Upon discharge you will be provided with a patient satisfaction survey which will only take a few minutes of your time. We welcome any feedback you may have about your hospital stay.

If you would like to escalate any compliments, comments or suggestions, or if you wish to inform us of a concern, we encourage you to contact our General Manager or Clinical Services Manager via the Kensington Hospital website or on 09 437 9080.

Previous Feedback

“The nursing staff were amazing – felt very special because they cared about me. I have loved being around happy friendly nurses, nothing was ever a problem. Your nurses are amazing, they do a fantastic job.”

“Thanks for looking after me with a smile.”

“Awesome facility and well maintained. The kitchen staff were fantastic and very accommodating of my needs. The entire experience was reassuring from start to finish. The staff are genuine, sincere and professional. Keep up the good work”.

“Very professional and personal care – didn’t feel like just another number.”

“Great knowledgeable and friendly staff. Best hospital experience. Love the privacy of the rooms also.”